FAQ

How do I Place an Order?

Simply choose your item choice from the drop-down menu on the product page then click the "Buy It Now" button and follow the simple steps to complete your order. We´ll prepare your order and send you a tracking number. 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and Paypal payments.

How Secure is my Personal Information?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

We use encrypted SSL security to ensure that your credit card information is 100% protected.

Do you Price Match?

Yes, please contact support@Winkflo.com and send us a picture or URL of the website of the item and we will review it then inform you if we will price match.

How long does shipping take?

We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!

Between processing, packaging, and shipping, all orders will take a standard of 4-20 days for delivery. Countries include Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Spain, South Korea, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, and the United States.

For other international countries, all orders will take a standard of 10-28 days for delivery.

Please do not panic if it does not show up immediately, it’s on its way :]

Where do you ship? 

We ship worldwide but unfortunately, there are some countries which have legislative restrictions which do not allow us to ship there.

What if I want to return my order?

Returns are easy, simply contact us for a returns number and send your item to our returns center for fast processing. Returns, refunds, and exchanges are subject to our Refund Policy.

The return window is 45 days from the date of purchase. Discounted WagAir and pet beds are eligible for returns and refunds within this window, subject to all other conditions in our Refund Policy. Other sale items remain non-refundable.

Before returning an item, please make sure that the item is unused and in the same condition you have received it. If your return is because your item was Damaged, then first you must contact the courier that delivered the item to place a claim. We also require a photo of the damaged product. Once we have the picture and the claims number we can resend you a new item. If you have issue retrieving the claims number then contact us here and we will help you out. If your return is because was the Wrong Order then please contact us and we will send out the correct order to your address. If you are unsatisfied with an item, please contact us to discuss your options under our Refund Policy. If this is the case we greatly apologize as we usually can change this kind of problem if we are notified before it is shipped out.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.